• Patient Journey with Smart Routing
• Measurable Wait Time and Enhanced Call Time
• Real Time Data Insights & Actionable Functions
• AI – Driven Decision Making

Unified patient experience and
engagement platform!SOFTWARE designed to focus on patient interaction & experience at every touch point of their
journey that starts long before they need care, and continues long after their clinical
interactions are over.

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Putting every patient first in line every time.

1. 1. End to End Patient journey management system for in-patient & out-patient.
   2. Facilitate in providing care that patient need in the manner the patient desires.
   3. Move from patient satisfaction to over all patient experience.
   4. Empowers patient & family in the decision making process that takes away the fear and anxiety when in and out of hospital.
   5. Care system that facilitates management to take informed timely decisions based on real-time insights.

Patient – Centered Care
Key Benifits
Features
360° Reporting dashboard
Integrated platform
Patient – Centered Care

8 Dimensions of Patient – Centered Care

1. 1. • Convenience
      • Speed
      • Patient Preferences
      • Access to Information
      • Experience
      • Self Service
      • Empathy & Empowerment
      • Satisfaction & Feedback

Key Benifits

Why Patient Centered Care is Important​

1. 1. • 59% of patients say that they would switch doctor and hospital for better care systems & Transparency.
      • Only 40% of consumers felt that they received a high- quality health care experience and only 35% feel that the providers have an empathetic staff.
      • 75% of frequent healthcare consumers said they were frustrated with their health care experience verses 48% of the rest.
      • Only 40% of consumers feel they are receiving a quality experience, but over 60% of providers believe that they’re delivering a quality experience.
      • 84% of people believe wait time is “very important” to the overall experience when in hospital.
      • 53% of the patients say that knowing their wait time a head will change their attitude about their appointments.
      • 65% of patience say transparency on their healthcare cost is very important to their overall satisfaction.
      • 69% of patients say they are more likely to choose the medical provider who communicates with their patients.

Features

Unified Patient Experience Platform

Improve Patient Experience at facility

Improve Patient Satisfaction

Innovate & Grow on ROI

Improve Patient Retention

Improve Patient Referrals

Better Patient Outcomes

Real time Decision making Dashboards

Reduce Cost per patient

Optimal Facility Utilization

Real time feedback from Patients

Cultural Change

Reduce wait time

Increase per patient revenue
360° Reporting dashboard

360° Reporting dashboard Powerd by AI
& machine learning

Integrated platform

Integrated platform for patient
experience

The Five Principles of Patient Care

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1. 1. Empower patients and let them be part of the decision making process for their treatment and procedures
   2. Establish trust and communicate with empathy
   3. Reduce wait time during their visit and ask for their feedback
   4. Treat patients with respect and personalize their care experience
   5. Be transparent and share information to patients and family