- Business Continuity
- Zero Data loss
- Defined RTO & PRO
- Strict SLA
IMDAD Logistics Platform Last-Mile delivery costs are 41% of the total supply chain cost. let Use IMDAD improve the margins of your delivery services.
Be the Best During the Last Mile
IMDAD Logistics is management software that can propel your business to be the best in your area for customer delivery experience. Powerful tools help you plan deliveries for greater efficiency. Real-time tracking enables more effective fleet management. Clear reporting reveals problems quickly so solutions can be implemented.
All these features combine to provide your business with an effective last-mile logistics solution. Save money, boost efficiency, and increase customer delivery satisfaction.
Together with Mile Solutions, we are targeting 11 specific industries for this service. The IMDAD logistics software is brilliant for bakeries, courier companies, e-commerce sites, FMCG businesses, fruit & veg sellers, grocery deliveries, laundries, pharmacies, restaurants, retail stores, and water delivery companies.
A specific use case for your industry is available below.
| 30 Days trial FREE | Basic RO 41 per month (Excl. 5% VAT) | Advance RO 76 per month(Excl. 5% VAT) | Custom Contact us | ||
| Tasks | Tasks | < 1500 | < 2500 | < 4000 | > 10,000 |
| Drivers / Riders | Drivers / Riders | 3 | 5 | 10 | 25+ |
| Dashboard Users | Dashboard Users | 1 | 2 | 30 | 5+ |
| Manual Dispatch | Manual Dispatch | Yes | Yes | Yes | Yes |
| Auto Dispatch | Auto Dispatch | No | Yes | Yes | Yes |
| Reports | Reports | No | 5 Reports | 10 Reports | 10+ Reports |
| History | History | 1 Day | 10 Day | 90 Day | Unlimited |
| Order Origination | Order Origination | Yes | Yes | Yes | Yes |
| Bulk Orders Import | Bulk Orders Import | Yes | Yes | Yes | Yes |
| Live Tracking | Live Tracking | No | Yes | Yes | Yes |
| Geo Enabled CRM | Geo Enabled CRM | No | Yes | Yes | Yes |
| Customer Based Pricing | Customer Based Pricing | No | No | No | Yes |
| Geo Fences | Geo Fences | No | Yes | Yes | Yes |
| In App Notifications | In App Notifications | No | Yes | Yes | Yes |
| Proof of Delivery | Proof of Delivery | No | Yes | Yes | Yes |
| Route Optimization | Route Optimization | No | Yes | Yes | Yes |
| Cash On Delivery – COD | Cash On Delivery – COD | No | Yes | Yes | Yes |
| Card On Delivery | Card On Delivery | No | No | No | Yes |
| Heat Maps | Heat Maps | No | Yes | Yes | Yes |
| Returns Management | Returns Management | No | No | Yes | Yes |
| Load Analysis | Load Analysis | No | No | Yes | Yes |
| Stock Handling | Stock Handling | No | No | Yes | Yes |
| Pick & Pack | Pick & Pack | No | No | No | Yes |
| Barcode Scanning & Sorting | Barcode Scanning & Sorting | No | No | No | Yes |
| Field Invoice Printing | Field Invoice Printing | No | No | No | Yes |
| Field Delivery Notes Printing | Field Delivery Notes Printing | No | No | No | Yes |
| Automated Invoice Generation | Automated Invoice Generation | No | Yes | Yes | Yes |
| Settlements & Reconciliation | Settlements & Reconciliation | No | Yes | Yes | Yes |
| Live Chat | Live Chat | No | No | Yes | Yes |
| Android Consumer App – White Label | Android Consumer App – White Label | No | No | No | Yes |
| IOS Consumer App – White Label | IOS Consumer App – White Label | No | No | No | Yes |
| Merchant Portal Access | Merchant Portal Access | No | No | No | Yes |
| API Integrations | API Integrations | No | No | No | Yes |
| Signup | Signup | Signup | Contact us |
Delivery Management Software for Bakeries
From spot sales to pre-scheduled orders, we have it covered.
Bakery deliveries are time sensitive and requires real time updates from the sales and delivery staff. These perishable items if not handled within a certain time window, it could cost money and your business’s reputation. A successful business is always the one that goes an extra mile to fulfill its customers’ needs. Make your customers more loyal and happy. How? Go an extra Mile for your customers with our delivery management platform for bakeries.
Your benefits:
- With various functionalities packed in a single software, our delivery management software can help you in managing; dispatch, order tracking, payment collection and delivering the bakery food products while they are still oven hot and fresh. The complete suite of application helps the management in keeping a track of the orders and receiving a proof of delivery once the orders have been delivered successfully.
Service features:
- Van Sales or Spot Sales – Drivers acting as merchants can create, adjust orders and print invoice in the field
- Customized Pricing – Set customer based, area based or season based pricing
- Real-time route optimization – Our state of art route optimisation lets the rider/driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
- Real time customer engagement – Notify customers when the order is on the way.
- Digital Load-out & Off-loading – Digitally assign inventory to each vehicle before the day starts and off load at day end
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp.
- Predictive Forecasting – Stay ahead with operational efficiency of predictive analysis
- Tracking & Notification – Keeping customers, drivers and users up to date with real time
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for Courier companies
Optimise your courier services for a seamless courier delivery experience.
A unified system can help improve your courier company’s daily deliveries. Today’s customers expect courier delivery companies to accommodate their preferred time without any delays and compromising deliveries. We make it simple for your business to sign up, start dispatching and making deliveries.
Your benefits:
- Bulk Uploads
- Unique tracking number assignment
- Bar Code Printing
- In scan & Out scan
- Heat Maps and Performance Tracking
- Geo enabled CRM
- Live and interactive dashboard
Service features:
- Orders Import – Bulk orders import from excel or APIs
- Barcode – Unique tracking number allocation for packages, scanning and printing
- Route Optimization – Let your driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
- Reverse Logistics – Empower your business with reverse logistics, by handling returns without having to make extra trips
- Orders Origination – Create orders dynamically with Geo enabled location services
- Digital Dispatch – Individual or bulk orders dispatching to agents or drivers
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp.
- Tracking and Notifications – Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for e-Commerce
Manage all your deliveries in-house with a unified system.
As the trends of shopping changing across the world, customers’ expectations are also becoming sky high. In such a time of high expectations, ecommerce businesses have to step up their game in order to retain and attain more customers. The most difficult part here is managing the deliveries! No matter if you are selling great products to your customers, if your delivery service is not up to the mark, then you might lose some hefty amount of customers.
The new generation specifically don’t care about the track record of your ecommerce business. If they find you to be less than what they expect, they are not coming back again. This is where a delivery management software steps in!
Your benefits:
- To manage your deliveries perfectly and to retain your customers, our delivery management software proves to be the best. Various functionalities of our software doesn’t only help you in streamlining the deliveries perfectly but it also helps you in delivering the items in lesser time, delivering to the right person, marketing your brand, generating automated invoices, etc.
- Ecommerce businesses have a dire need to step up their game and providing efficient delivery services to the customers because of the highly competitive market. One little mistake can cost you much, this is the reason you shouldn’t waste any more time and opt for our delivery management software to make more revenue and profit.
Service features:
- Orders Import – Bulk orders import from excel or APIs
- Barcode – Unique tracking number allocation for packages, scanning and printing
- Route Optimization – Let driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
- Reverse Logistics – Empower your business with reverse logistics, by handling returns without having to make extra trips
- Orders Origination – Create orders dynamically with Geo enabled location services
- Digital Dispatch – Individual or bulk orders dispatching to agents or drivers
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp.
- Tracking and Notifications – Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for FMCG companies
Manage end-to-end logistics operations within one platform.
Delivering consumer goods can be challenging when it comes to replenishing shelves, finding new merchants and keeping the products in inventory consistent. Delivering FMCG goods, through any distribution channel can benefit from a unified delivery management platform.
Our solution streamlines the FMCG logistics and supply chain processes. FMCG brands can efficiently meet the delivery goals of their business and meet with the expectations of their customers.
Your benefits:
- Track your best sellers
- Know your customers and best performing merchants.
- Manage pre-scheduled, on-demand or van sales orders through a unique standardized approach
- Flexible customer based pricing, credit and cash payments management
- Manage and control your FMCG logistics with Digital Dispatching to the right customers at the right time
Service features:
- Orders Origination and Import – Bulk Orders Import from Excel or APIs
- Reverse Logistics – Empower your business with reverse logistics, by handling returns without having to make extra trips.
- Route Optimization – Flexible Route planning and scheduling for the logistics department & drivers
- Stock Management – Allocating loads by route and keeping track of virtual stock in real time
- Digital Dispatching – Individual or Bulk orders dispatching to merchandisers or drivers
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp.
- Van Sales or Spot Sales – Drivers acting as merchants can create, adjust orders and print invoice in the field
- Tracking & Notification – Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for Fruit and Vegetables
Always deliver fresh with perfect time management and quality control.
Deliver perishable items with our powerful delivery management platform. Manage stock in warehouse, give daily dispatch to the drivers, deliver orders with in the time slot, oversee the drivers daily performance in real time and get instant notifications for the deliveries completed. Our software is helping business with pre-scheduled orders as well as spot sales. Control prices and handle returns all within one solution.
Your benefits:
Take your fruit and vegetables business to home delivery market within days with
- Delivery tracking and management
- Start selling to your customers directly
- Diver App to manage daily assigned deliveries, receive proof of deliveries and manage orders in real time
- Compare fresh produce from various vendors to reduce wastage
Service features:
- Orders Origination and Import – Bulk Orders Import from Excel or APIs
- Reverse Logistics – Empower your business with reverse logistics, by handling returns without having to make extra trips.
- Route Optimization – Flexible Route planning and scheduling for the logistics department & drivers
- Stock Management – Manage stock from various farms and vendors and cut down on individual wastage
- Digital Dispatching – Individual or Bulk orders dispatching to merchandisers or drivers
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp.
- Van Sales or Spot Sales – Drivers acting as merchants can create, adjust orders and print invoice in the field
- Tracking & Notification – Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for Grocery deliveries
Optimizing Grocery Deliveries while reducing operational Cost.
Busy lifestyles and technology convenience is shifting consumer mind-set from in store to online groceries shopping. An ecommerce website is enough to take your business online but to provide flawless shopping and delivery experience in order to retain and expand customer base, an Omni channel Delivery management system is a must.
Make grocery delivery process simpler and hassle free with our fully integrated platform.
Your benefits:
- Receive Orders (Multichannel)
- Pick and Pack
- Push orders to the drivers
- Optimize routes
- Collect cash on delivery
- Real time proof of deliveries
Service features:
- Efficiently Manage Grocery Delivery: With the Digital Dispatch, Smart Journey plans, Real-time route optimisation and proof of delivery feature, manage the delivery cycle in a much more effective way
- Retaining Loyal Customers: Grocery delivery is much prone to the bottlenecks due selected time windows and customer expectations. With Mile, you can efficiently manage and streamline the orders and delivery processes
- Cost Effective Solution: Our software solution is highly scalable and agile, designed specifically keeping in mind the needs of a grocery delivery life cycle. Cloud based solution keeps the implementation cost to the minimum
- Central Workflows: Workflows are the backbone of our system. No time wasted between process approvals. All the users are up to date with the latest information
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for Laundries
Optimise your services for a streamlined delivery experience.
Pick up and Drop off are two critical elements when it comes to delivering the best laundry service. Say bye to paper schedules and manual delivery processes. When it comes to a powerful delivery management software, our complete suite of applications is what every business needs. From dispatching the laundry to delivering at the right time, to the right person, our delivery management software makes sure that you don’t face any issues.
Your benefits:
- Web Portal for the back office to have complete view of the field operations. Know how many drop offs and picks ups have been completed and how many remaining. Get complete list of details on when the customer is expecting a return, so you don’t miss out on any of it.
- Driver App, provides a complete digital journey plan to your drivers. No more training a new driving by telling him all the customers’ location. Simply let them log in and they know exactly where to go and what to do.
Service features:
- Omni Channel Experience – Expand your delivery reach on multiple channel, by providing a seamless experience to online shoppers
- Digital dispatching – Digital Dispatch streamlines and automates daily dispatch eliminating manual errors
- Real-time route optimization – Our state of art route optimisation lets the rider/driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
- Real-time tracking and delivery status – No more juggling between calls and messages, track riders and deliveries in one screen
- Reverse Logistics – Empower your business with reverse logistics, by handling returns without having to make extra trips
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp
- Predictive Forecasting – Stay ahead with operational efficiency of predictive analysis
- Real time customer engagement – Notify customers when the order is on the way
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for Pharmacies
Dispatch healthcare products conveniently.
To meet the expectations of the curious customers, healthcare products delivery service providers have to be fast and efficient. Managing various orders for medicines delivery can become a tough pill to swallow for the pharmacies. Complex orders and raging customers can make this job even worse. Pharmacies have to streamline their delivery errands and provide their customers with seamless healthcare products delivery services.
Your benefits:
- Grow your business: The healthcare industry is a rapidly growing industry online that has to be taken care of in order to expand and reach more customers. This is where flawless delivery services to the patients and hospitals comes to play. Our solution serves as the best delivery management software to deliver medications to the patients without any glitch. The professionals who helped us develop this software did so while keeping the needs of every healthcare products delivery businesses in mind.
- Streamline your Healthcare Delivery Orders: It doesn’t matter if you are running an Ecommerce business or a business in a niche healthcare product. Our software helps you in managing the orders efficiently while keeping up with the same day and the next day delivery orders. Various modules within our software allows the healthcare businesses to dispatch the medications directly to the delivery person, a driver app, providing digital journey plan for easy and timely deliveries, cash handing and complete visibility of driver and order tracking. Add a little more to your customer service and send notifications to the customer when their order is on the way.
Service features:
- Omni Channel Experience – Expand your delivery reach on multiple channel, by providing a seamless experience to online shoppers
- Digital dispatching – Digital Dispatch streamlines and automates daily dispatch eliminating manual errors
- Real-time route optimization – Our state of the art route optimisation lets the rider/driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
- Real-time tracking and delivery status – No more juggling between calls and messages, track riders and deliveries in one screen
- Reverse Logistics – Empower your business with reverse logistics, by handling returns without having to make extra trips
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp.
- Predictive Forecasting – Stay ahead with operational efficiency of predictive analysis
- Real time customer engagement – Notify customers when the order is on the way.
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for Restaurants
Get the power of On-Demand orders fulfillment at your fingertips.
Our software can help restaurant managers to easily manage the fleet and send automated dispatch to the riders. Have the freedom to track riders and notify customers. Get 40% increase in number of orders fulfilled
Your benefits:
- Create Orders – Quick order entry through Web Interface
- Dispatch – Simple One click dispatch to rider
- Notify Customers – Instantly notify customer when their order is on the way
- Track Orders – Real time rider location and journey updates
- Rider App – Native rider app for instant order delivery
- Consolidate Orders – Consolidate the orders from all aggregators and skip the hassle of managing various tablets and orders entry
Service features:
- Digital Dispatch – Streamline and automate daily dispatch eliminating manual errors
- Automated Invoices – Reduce the time spent by each sales person for making and finding invoices. Our system generates automated invoices with every transaction
- Route Optimization – Our state of art route optimisation lets the rider/driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
- Geo Enabled Location Services – Track your fleet and deliveries in real-time. Monitor the delivery status and schedule next dispatch with the click of a button
- Proof of delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp.
- Marketing – With our powerful marketing tool, you can reach your customers with one click. Tell them about special promotions or send delivery notifications. It’s all seamless
- Delivery Notifications – Your customers get a notification once the rider is on the way to make the delivery, so they can better track the delivery
- Big Data – One glance view of daily, weekly and monthly sales and delivery performance, vehicle wise, route wise and product wise
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for Retail
Solving retail delivery problems efficiently.
Online shopping is the fastest growing segment, with customers expecting impeccable delivery services from the online and offline retail stores. Tough competition is driving businesses to a seamless delivery experience to the customers, in order to retain and gain more market share. Scheduling deliveries manually can make the scheduling job even difficult, leading to delays and missed deliveries. We offer a complete solution to help retail businesses achieve optimum deliveries and delight customers at the same time.
Your benefits:
- Our delivery management software serves as the ultimate solution for all your retail logistics and delivery problems. The complete solution is developed keeping ground realities in mind. With easy to configure modules, retail businesses can easily streamline and manage complete delivery operations.
Service features:
- Orders Import – Bulk orders import from excel or APIs
- Barcode – Unique tracking number allocation for packages, scanning and printing
- Route Optimization – Let your driver take smart actions on-the-go, saving time and fuel for more efficient deliveries
- Reverse Logistics – Empower your business with reverse logistics, by handling returns without having to make extra trips
- Orders Origination – Create orders dynamically with Geo enabled location services
- Digital Dispatch – Individual or bulk orders dispatching to agents or drivers
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp
- Tracking and Notifications – Keeping customers, drivers and Mile users up to date with real time notifications and tracking across multiple channels
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Delivery Management Software for Water delivery companies
Game changing software to track assets, collect payments and extend customized pricing.
We offer a complete set of applications, designed specifically for the water delivery companies. Our enhanced functionalities cover all major process of a water company, including Spot Sales, electronic journey plan, Cash and credit card payments collection, customer outstanding balance management and much more. Mile has helped numerous water companies and reducing outstanding credit and 5 gallon bottles purchase.
Your benefits:
- Digital Load-out and Off loading
- Journey plan with Customer location and Order details
- Geo-enabled Location Services
- Customer Based pricing
- Proof of Delivery
- Cash and Credit card payment collection
- Asset Management incl. cooler dispenser & 5 gallon bottles
- In field Automated Invoice printing
- Returns Management
- Free of Cost and Sample product management
- Day end Reports
- Driver and Sales Reports
Service features:
- Van Sales or Spot Sales – Drivers acting as merchants can create, adjust orders and print invoice in the field
- Digital Load-out & Off-loading – Digitally assign inventory to each vehicle before the day starts and off load at day end
- Route Optimization – Flexible Route planning and scheduling for the logistics department & drivers
- Customized Pricing – Set customer based, area based or season based pricing
- Asset Management – Allocating loads by route and keeping track of virtual stock & assets in real time
- Proof of Delivery – Get real-time proof of delivery with the electronic signatures along with date and time stamp.
- Tracking & Notification – Keeping customers, drivers and users up to date with real time notifications and tracking across multiple channels
- Coupon Books and Payments – Digital Coupon Books management and payment handling (Cash and Credit)
White Labelled Consumer App
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
Native White labelled consumer apps
Take your business online and start engaging with customers
Engage your customers by publishing Native iOS & Android apps online within minutes. Our White Labelled Consumer Apps will showcase your products and services under your brand. Run promotions, extend discounts, interact with customers all within your own branded app.
Our native apps are offered fully integrated with Dashboards & Payment Gateways. Orders originating from the native apps land in Mile dashboard. Mile’s CRM located at our data centre in Oman, stores your customer data with geo coordinates. Mile’s online payment gateway integrations can be added optionally.
Our white labelled consumer apps are managed through Mile portal offering:
- Customizable themes & colors
- Products Management
- Promotions Management
- In App Notifications
- Instant Customer Communication
- Off the shelf design & themes
- Easy to use
- Quickest way to take your business online
Pricing:
A one-time payment of Ro 193.000 will get you your own Android or iOS native app with the following;
- Customer Profile
- Custom Branding
- Promotions Management
- Order Origination
- Live Delivery Tracking
- Rescheduling Delivery Time
- Delivery Point Changes
- In App Notifications
- Live Chat
- Cash on Delivery
- Credit Card Pre Payment
- Custom Theme Colors
Take your business online with a fully integrated white-labelled consumer native app. for both iOS and Android Platforms. Ask our experts how we can take you online within a day.
EXIT
Key Benefits
- Real-time fleet and delivery tracking
- Order Origination from all channels
- Automated journey planning
- Route Optimization
- Returns/Damaged products handling by drivers
- Geo coordinate proof of delivery
- Digital load out to reduce errors and delays
- End-of-Day reporting for clear status updates
- Multi-channel payment collection
- Location mapping for drivers
Features
- Digital dispatch to streamline deliveries
- Notifications for customers and drivers
- Automated invoices and delivery notes
- Real-time route optimization
- Improved proof of delivery
- Stock Management
- Geo-Enabled CRM
- Returns & reverse logistics through driver apps
- Intuitive dashboard and analytics
Last-Mile Logistics is Driving Businesses
Technology has drastically altered the landscape of last-mile logistics. 46-58% of customers expect next-day delivery. Only 35% of customers believe four-day delivery is fast. The pressure to deliver rapidly has squeezed profit margins and increased management difficulties.
Increasing complexity creates mistakes and poor customer experiences. Dissatisfied customers are unwilling to pay more for delivery services. Delivery errors are harming your business.
Building your business can feel like a punishment when the demands of delivery grow quickly. Long hours of route planning, driver conferences, and asset tracking can drain your resources. Solving these problems are incredibly difficult without logistics management software.
Customer Delivery Experience Builds or Breaks Businesses
74% of customers who were satisfied with their delivery experience intend to increase their purchase levels by 12% with their retailer. This sounds great, but if your business isn’t doing enough to satisfy customer delivery expectations, then you could be losing the opportunity to boost your sales.
In fact, if your delivery services aren’t performing well, then the costs to your business are very high. 48% of customers who are dissatisfied with the delivery service intend to stop purchasing from the retailer. Those who plan to continue to shop with the same retailer want to reduce their spend by 45%.
The customer experience during the delivery process is driving huge changes in last-mile logistics. We can help your company get ahead of the changes and excel at customer service.
